Order Processing & Shipping Policy

Free succulent giveaway!

We’re gifting a rare succulent every month to someone in our Succs On Tap community! ❤️ Drop your email below and be on the lookout to follow our drawing on the first of every month.

Haworthia Succulent For Sale

Order Processing

Plant orders are shipped within 1-3 business days from the date of purchase. If additional time is needed to allow roots to dry before boxing, you will be contacted within 24 hours of ordering.

If you need your order urgently, please contact us via email at support@jamesc322.sg-host.com for approximate processing time and options.

Packaging & Handling

All succulents are shipped bare root.

All succulents are carefully nestled in eco-friendly crinkle-cut recycled paper and succulents with spines are topped with polyfill to minimize breakage of their beautiful tips. , Eco-friendly filler paper and tissue paper are used to ensure the plants don’t move around during shipping, and hence minimize precious farina and spines from being rubbed off.

Shipping Bare Root

Shipping bare root provides the following benefits:

  • Minimize residual moisture within the package
  • Prevent soil from getting into the leaves and causing a big mess
  • Reduce shipping weight and the cost that our customers pay

Shipping Practices

In order for our plants to arrive at your front door in great condition, we have established the following shipping practices to ensure safe arrival: 

  • The succulents are removed from their nursery pots, stripped of their soil, and set aside to dry if necessary.
  • The plants are then packed into a cardboard shipping box. The voids within the box are filled with eco-friendly, recycled material to prevent movement of the plants within the box and, if needed, topped with polyfill to protect spines.

While this process requires a significant time investment, we feel it’s the best way to demonstrate our commitment to delivering high-quality plants in great condition.

Order Processing

Plants are typically shipped out the next business day.

On occasion, processing could take up to 3 business days to dry the roots before shipping. This ensures that they stay healthy over the course of transit.

Combined Shipping

If you place multiple orders within a short time frame, we may combine your orders and ship all your items in one package.

Shipping Methods and Transit Time

We ship our plants Monday through Friday, all twelve months of the year.

Please note that these shipping times are simply estimates and may take longer than anticipated. Succs On Tap has no control over what happens to packages after they are in the possession of the shipping carrier. If your order takes longer than expected due to a mishap with the shipping carrier, don’t panic; succulents are very hardy and can handle shipping durations of several weeks quite easily.

Receiving and Opening Your Package

Upon arrival, open your package immediately and pot your succulents in succulent and cactus soil mix. Carefully and gently remove the packing materials. Don’t put the plants in sunlight immediately. These are greenhouse-grown succulents, so they need to get acclimated to sunlight gradually. Keep them in shade or indirect sunlight, and slowly introduce them to direct sunlight. The plants should perk up after getting a good soak from watering. It is typical for succulents to lose moisture in transit, causing them to appear a little deflated. 

Shipping in Summer

It is the responsibility of customers residing in areas subject to extreme heat waves to plan the shipments until the weather is safe for shipping. Please leave a note in your order or contact us to postpone or reschedule your shipments. Extremely high temperatures can cause the plants to rot and die. Make sure to retrieve the packages as soon as they are delivered. Don’t let the packages sit under direct sunlight for more than an hour.

⚠️ Succs On Tap is not responsible for damage done to plants by extreme weather. We cannot control the weather. Order at your own risk.

Shipping in Winter

It is the responsibility of customers residing in areas subject to freezing weather to purchase a Heat Pack. While heat packs do not guarantee protection from frost, they will help prevent damage from occurring.

Make sure to retrieve the packages as soon as they are delivered. Don’t let the packages sit under direct sunlight for more than an hour.

Heat Packs can be ordered here: 72-Hour Heat Packs

⚠️ Succs On Tap is not responsible for damage done to plants by extreme weather. We cannot control the weather. Order at your own risk.

Succulents for Sale
Free succulent giveaway!

We’re gifting a rare succulent every month to someone in our Succs On Tap community! ❤️ Drop your email below and be on the lookout to follow our drawing on the first of every month.

Succs On Tap

Contact me if you have any questions

THANK YOU GIFT

with every purchase!

Every purchase receives a seasonal/holiday air-plant ornament as our thank you for supporting our small, women owned business.